Help center

Need a hand? You're in the right place.

Whether you're a customer of a business using Fidelyz or a merchant yourself, here are the answers to the most common questions, step by step.

Add your card to Apple Wallet (iPhone)Step by step, from scanning the QR code to the card in your pocket.Add your card to Google Wallet (Android)Step by step, from scanning the QR code to the card in your pocket.Where did my stamps go?Your card shows “Reward available”: that's normal, and it's good news.

Are you a merchant with a question? Write to us from the About page — we answer in person. To discover the card: see how it works.