The soggy card, the fraudulent stamp and the ghost list
You know that card: soaked by the rain, left in the other coat, lost between two receipts. Your customer had seven stamps; they start again from zero, they are disappointed, and sometimes they do not come back. And the ink stamp lying around the counter? It gets copied, lent, "topped up" at home. You give out rewards without knowing whether they were earned.
The worst part is elsewhere. The worst part is that after years of stamps, you still know nothing: who your regulars are, how often they come, who has vanished for two months. Paper leaves you no customer list. You cannot win anyone back.
Paper vs Fidelyz, point by point
| Paper card | Fidelyz card (Wallet) | |
|---|---|---|
| Gets lost | Constantly | Never: it lives in the phone |
| Fraud | Copyable stamp, forgeable card | Stamp added only by your scan |
| Customer list | None | Complete, yours, one-click CSV export |
| Winning a customer back | Impossible | Notification on their lock screen |
| Recurring cost | Reprints + lost stamps | One yearly price, everything included |
| At the counter | Find the card, stamp it | One scan, ~3 seconds |
And on the money side, paper is not free: printing, the ink stamp, and above all the regulars lost for lack of a reminder. The detailed calculation is on the home page.
Getting the switch right in 3 moves
- Place the QR code at the counter (we provide the formats: A6 stand, window sticker, Instagram story) and simply announce: "we're going digital, your card is in your phone."
- Carry over the stamps in progress: the customer shows their paper card, you add their stamps to their digital card in two taps. No one loses what they earned.
- Let the two coexist for a few weeks: regulars switch fast (it is simpler for them), occasional customers follow at their own pace.
Within a month, most of your customer base has moved over, and you finally have a customer list. To understand the whole thing, read the digital loyalty card guide or live the experience: add the demo card to your Wallet.