In January, everyone shows up. By March, half have vanished — and a member who stops coming is a member who won't renew. You know it, but you find out too late: at renewal time, when the motivation is already gone. In the meantime, no one reached out.
At the front desk or the studio entrance. The member scans once, and their card is in their Wallet: it becomes their attendance-and-loyalty badge.
At every class or visit, a scan: their attendance is counted, their record keeps the history. You see who comes three times a week and who is dropping off.
10 sessions = your reward: a free class, a drink, a trial session for a friend. Consistency becomes a game, and the game becomes a habit.
Set the automatic reminder (say 14 days with no session): "We haven't seen you this week — your mat is waiting 🧘." The message goes out on its own, right when the habit is wobbling, not three months later. That's the difference between a member who renews and one who cancels.
No: Fidelyz does not manage your memberships — it rewards attendance and lets you talk to your members (win-back, notifications). The two work together nicely.
Yes, along with the message: 7, 14 or 30 days with no visit, you choose (Pro plan).
Yes, via a staff-scan link protected by a PIN, with no access to your dashboard.
No: the card is added to Apple Wallet or Google Wallet in 10 seconds, a first name is enough.
From ≈$797/year (launch price — first 150 merchants, locked for life), everything included: unlimited cards, notifications, dashboard. 14-day free trial, billed in CHF. Compare plans →
Go further: the digital loyalty card guide · why your customers download no app · replacing the paper stamp card